Average Score (117 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

117 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Nancy B.06-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Dylan P.06-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    When dealing with service I would like more information on stuff they are recommending.

  • Arika H.06-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Staff are always friendly and communicative (the text updates are great). The wait time is good and the waiting area comfortable.

  • Carla S.06-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Because the service is excellent.

  • Amy R.06-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    We did have to clean up some brake fluid that has spilled under the hood.

  • Roberta R.06-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Service and support staff are very attentive.

  • Diego G.06-21-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    just making sure i knew what was going on with my car and making sure i was up to date with what’s going with it

  • Tyler R.06-21-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

  • Chris F.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Great people to work with

  • Rachel C.06-09-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Made the appointment by phone with Devon. The dealership sent 2 reminders, which is good. I arrived ontime, met with Devon, we talked about what I wanted done etc. He made good notes, took my key, I waited, which was okay for me, I had time that day. Just looked around the lot and the ones next door. I sat in the waiting area and he came and found me. The car was out front. He took me out to look everything over. We went over the paper work and I was satisfied. No smudges on the exterior or interior.